Dana Chisnell has joined the US Digital Service as a Policy Design Researcher and General Problem Solver. Her current challenge is designing for language access. By law, everything in the immigration system must be in English. US Gov’t makes information available in multiple languages, depending on the program, mostly in print. What if you’re illiterate in your native language? This is a logistics problem, but also a power/equity issue. How do we design for it?

Presenter: Dana Chisnell (USGS)
Moderator: Nancy Frishberg